Job Description
Join our award-winning customer service team in Richmond, Virginia! No prior experience required – we provide comprehensive paid training to launch your career in the growing call center industry. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. Delta Call Centers is an equal opportunity employer committed to building diverse teams that reflect the communities we serve.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer concerns using proven resolution frameworks
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to optimize customer experiences
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal communication skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Pass background and drug screening