Job Description
Join our award-winning customer support team and launch your career with comprehensive paid training! We're seeking motivated individuals in San Jose to become Customer Service Representatives – no experience required. Our 4-week paid training program equips you with industry-leading tools and techniques to handle client inquiries, resolve issues, and deliver exceptional service. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Silicon Valley.
Why Choose Us?
- Full salary during training period
- Health insurance and retirement benefits
- Tuition reimbursement for certifications
- Clear career growth path to senior roles
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve technical and billing inquiries using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex issue escalation
- Meet monthly performance metrics for response times and satisfaction
- Participate in continuous improvement initiatives
- Adhere to data security and confidentiality protocols
Qualifications
- High school diploma or equivalent (required)
- No prior customer service experience needed
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Passion for helping others and learning new technologies
- Must pass background check and drug screening