Job Description
Launch your career in customer service with paid training at CustomerFirst Solutions! We're seeking motivated individuals for our full-time Customer Service Representative role in Oakland, CA. No experience required – we provide comprehensive training to equip you with the skills needed to thrive. Enjoy competitive pay, benefits, and a supportive team environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and response time
- Continuously improve product knowledge to assist customers
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts including weekends
- Positive attitude and commitment to customer satisfaction