Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive benefits, and career advancement opportunities. Work in a modern, collaborative environment where your voice matters.
What We Offer:
- Full paid training program ($500 training stipend)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Employee discounts on major brands
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Proficient with Windows OS and CRM software
- Ability to type 30+ WPM with accuracy
- Flexible schedule availability (including weekends)
- Pass background check and drug screening
- Residency in North Carolina required