Job Description
Launch your career with ClientFirst Solutions! We're seeking motivated Customer Service Representatives for our Jacksonville, FL team. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, full benefits, and a supportive environment where your growth matters. Join us in delivering exceptional service and building lasting relationships with our valued clients.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve customer concerns using problem-solving techniques
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call handling and resolution
- Continuously improve product knowledge through training modules
- Support cross-functional teams during peak periods
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with patience and empathy
- Reliable attendance and punctuality
- Willingness to learn new processes and technologies
- Basic computer proficiency (typing 30+ WPM preferred)
- Positive attitude and team-oriented approach