Job Description
Join our elite customer service team in Memphis, TN for a dynamic night shift role! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across Illinois and beyond. This position offers competitive pay, comprehensive benefits, and opportunities for career advancement. Our hiring event is your chance to secure a role with a company that values your growth and well-being.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong typing skills (40+ WPM) and multitasking capability
- Positive attitude and resilience under pressure