Job Description
Join our award-winning team as a Local Chat Support Specialist in New York! We're seeking passionate communicators to deliver exceptional customer service through live chat channels. This full-time role includes comprehensive paid training, career advancement opportunities, and a competitive benefits package. Work in a dynamic environment where your problem-solving skills directly impact customer satisfaction. Perfect for career changers or recent graduates, our program equips you with industry-leading tools and mentorship to thrive in the digital support landscape.
Responsibilities
- Provide real-time assistance to customers via live chat with 95%+ satisfaction rate
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document all interactions using CRM systems with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain product knowledge through continuous learning modules
- Adhere to SLA metrics for response time and resolution efficiency
- Identify process improvement opportunities in customer workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 40+ WPM typing speed with 98% accuracy
- Exceptional written communication skills in English
- Basic technical troubleshooting aptitude
- Ability to multitask across 3-5 concurrent chats
- Customer-centric mindset with empathy and patience
- Must be authorized to work in the United States
- Residency in New York State required