Job Description
Join our award-winning team as a Remote Customer Service Representative in Charlotte! Enjoy weekend flexibility while delivering exceptional support to clients across California. We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. With comprehensive training and a supportive culture, this is your chance to grow professionally while working from home.
ConnectCare Solutions offers competitive benefits including health insurance, paid time off, and career advancement opportunities. Our remote-first approach ensures you have all the tools needed to succeed while maintaining a healthy work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT >90%)
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently in a remote setting
- Weekend availability (Saturday/Sunday shifts required)
- Strong typing skills (40+ WPM) and multitasking ability
- Reliable internet connection and quiet home office space