Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Detroit to deliver exceptional support while developing valuable professional skills. Enjoy competitive pay, flexible scheduling options, and a clear growth path within our dynamic organization. No prior experience required – we invest in our people through industry-leading onboarding programs designed to set you up for success from day one.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex issues
- Meet and exceed performance metrics for quality and speed
- Continuously improve product knowledge to enhance customer support
- Participate in ongoing training sessions to refine skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Problem-solving mindset with attention to detail
- Positive attitude and customer-focused approach
- Reliable transportation to our Detroit facility
- Must be available for immediate start date