Job Description
We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Detroit, MI. This is an immediate hire opportunity with comprehensive paid training provided to ensure your success. If you are looking for a role where you can make a real impact and grow your career, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our valued customers, providing solutions and exceptional service. We value our employees and offer a supportive work environment, competitive benefits, and clear pathways for advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Provide accurate product information and resolve customer issues with patience and professionalism.
- Document all customer interactions and account details accurately in our CRM system.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Collaborate with the quality assurance team to maintain high service standards.
- Stay updated on product knowledge and company policies to deliver consistent support.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and effectively in a fast-paced environment.
- A positive attitude and strong desire to learn.
- Previous customer service experience is a plus but not required.