Job Description
Join our award-winning customer service team at Customer Care Solutions Inc.! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences to our clients. This role is perfect for students, career-changers, or those seeking flexible hours. Our Tucson-based team thrives in a collaborative environment with competitive pay and growth opportunities. Immediate openings for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process orders with accuracy
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance client relationships
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask while maintaining attention to detail
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) certification a plus