Job Description
Are you looking for a rewarding career in customer service without prior experience?
Join our dynamic team at Memphis Support Hub as a Customer Service Representative. We offer comprehensive paid training and a supportive environment where your growth is our priority. If you possess a friendly demeanor and a willingness to learn, we want to hear from you!
Located in the heart of Memphis, TN, we are committed to connecting with our community and delivering top-tier support to our clients. This is an excellent opportunity to launch your career in the thriving call center industry.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer inquiries, complaints, and issues accurately and in a timely manner.
- Accurately document customer interactions and transaction details in the CRM system.
- Build rapport with customers to ensure satisfaction and foster long-term loyalty.
- Collaborate with team leads to improve call scripts and service protocols.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (30+ WPM recommended).
- Strong verbal communication skills with the ability to speak clearly and concisely.
- Reliable internet connection and a quiet workspace if working remotely (on-site option available).
- Positive attitude and a genuine desire to help others.