Job Description
Are you looking for a rewarding career with a competitive edge? Apex Customer Experience is hosting a hiring event for our premier weekend call center team in Seattle, WA. We are seeking motivated individuals to join our high-performing staff who are passionate about delivering exceptional service.
As a Weekend Call Center Specialist, you will be the voice of our brand, connecting with customers to resolve inquiries and provide top-tier support. This is an excellent opportunity for those seeking a stable, full-time schedule with weekend hours.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, dental, and vision insurance
- Flexible schedule with paid training
- Opportunity for advancement
Responsibilities
- Manage high-volume inbound and outbound calls professionally and efficiently.
- Resolve customer inquiries and complaints with empathy and accuracy.
- Accurately document all customer interactions and account details in our CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads to ensure quality assurance standards are met.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing proficiency (30+ wpm).
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Ability to remain calm and professional under pressure.