Job Description
Join Apex Contact Solutions for our exclusive Hiring Event in Atlanta, GA! We are seeking dynamic individuals to join our high-performing team with flexible weekend shifts. If you are looking for a stable career with competitive pay and excellent benefits, this is your opportunity to shine.
At Apex, we prioritize our employees and provide a supportive environment where your voice matters. Whether you are an experienced customer service representative or looking to start your career in the industry, we welcome you to apply.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Weekly paychecks
- Health, Dental, and Vision insurance
- Paid training and mentorship
- Flexible scheduling options
Responsibilities
- Handle Inbound/Outbound Calls: Manage a high volume of customer inquiries regarding products, services, and account information with a positive tone.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure customer satisfaction.
- Data Entry: Accurately document customer interactions and account details in our CRM system.
- Upselling: Identify opportunities to recommend additional products or services to existing clients.
- Policy Adherence: Ensure all calls comply with company scripts, regulations, and quality standards.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or call center experience is preferred but not mandatory; we provide training.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Computer Skills: Basic proficiency with computers and typing (30+ WPM).
- Availability: Must be available to work weekends (Saturday and Sunday).
- Reliability: Must be punctual and dependable with a stable work history.