Job Description
Are you looking to launch a rewarding career in customer support but lack prior industry experience? Apex Global Services is expanding our team in Tampa, FL, and we are looking for driven individuals to join us. We pride ourselves on offering a comprehensive paid training program designed to set you up for success from day one.
We are not just looking for task-doers; we are looking for problem solvers and empathetic communicators who want to grow within a dynamic organization. If you are ready to start a new chapter with a company that values your potential, apply today.
What You Will Do:
- Act as the primary point of contact for our valued customers, addressing inquiries with patience and professionalism.
- Utilize our paid training curriculum to master our products and service protocols.
- Resolve customer issues efficiently while maintaining a positive brand image.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with cross-functional teams to enhance service delivery.
Responsibilities
- Handle inbound and outbound customer calls with a focus on customer satisfaction and retention.
- Guide customers through troubleshooting steps and product features.
- Update customer accounts with accurate information and notes.
- Identify and escalate complex issues to senior management when necessary.
- Meet daily and weekly performance targets regarding call volume and quality.
Qualifications
- High school diploma or GED required; college degree preferred.
- Excellent verbal communication skills and a friendly telephone demeanor.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently as well as part of a team.
- Reliable internet connection is essential for remote training options.
- Willingness to participate in our structured paid training program.