Job Description
Join ConnectCare Solutions as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals to provide exceptional support to our clients in a dynamic, team-oriented environment. Enjoy flexible scheduling while developing valuable skills in communication, problem-solving, and customer relationship management. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using established protocols and CRM tools
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex cases
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with patience and empathy
- Must pass background check and drug screening