Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! No experience necessary – we invest in developing top-tier talent. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment. Our Jacksonville, FL headquarters offers modern facilities and flexible scheduling options. This role is perfect for motivated individuals seeking a stable career with growth potential.
What We Offer:
- 4-week paid training program ($18/hr during training)
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement for continued education
- Performance-based quarterly bonuses
- Professional development workshops
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with team members to improve service processes
- Identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with ability to learn new software
- Patience and empathy for customer situations
- Ability to work in fast-paced environment with shifting priorities
- Previous customer service experience a plus but not required
- Must pass background check and drug screening
- Reliable transportation to Jacksonville, FL headquarters