Job Description
Are you looking for a rewarding career with a competitive edge? Apex Support Solutions is currently hosting a Hiring Event for our dynamic Call Center team in Boston! We are seeking dedicated professionals to join our weekend shifts, offering a perfect balance between work and personal life.
As a Weekend Call Center Representative, you will be the voice of our brand, ensuring every customer interaction is positive and efficient. We pride ourselves on a modern, supportive work environment where your contributions are valued immediately.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible weekend schedules (Saturday & Sunday).
- Comprehensive training provided.
- Modern call center technology and tools.
Don't miss this opportunity to advance your career in customer service. Apply today and become part of our winning team!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with empathy and professionalism.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and account information into our CRM system.
- Follow standard operating procedures (SOPs) to maintain service quality and compliance.
- Upsell and cross-sell products and services where appropriate to meet team targets.
- Collaborate with team leads and other departments to resolve complex customer escalations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced environment and handle pressure with a positive attitude.