Job Description
Join our award-winning team at Tucson Community Services as a Customer Service Representative! We're hosting an exclusive hiring event for dedicated professionals to deliver exceptional service to our local community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Why join us?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training programs
- Represent the company with professionalism in all interactions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Spanish bilingual proficiency required
- Pass background check and drug screening
- Tucson residency preferred