Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're seeking passionate individuals to deliver exceptional service to our community. This immediate-hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Perfect for candidates ready to make an immediate impact!
Why Join Us?
- Immediate start date
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development programs
- Local hiring event in Virginia - inquire for details!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance customer experiences
- Meet daily performance metrics including resolution times and satisfaction scores
- Participate in ongoing training to stay updated on products/services
- Support Virginia hiring events when scheduled
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficiency with Microsoft Office and CRM platforms
- Positive attitude and dedication to customer satisfaction
- Flexibility to work occasional evenings/weekends
- Local residency in Cleveland area preferred