Job Description
Join our award-winning customer support team in Charlotte, NC! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences. Enjoy a flexible schedule with paid training, career advancement opportunities, and a collaborative environment. No prior experience required – we provide comprehensive training to set you up for success. Join us in transforming how customers interact with our innovative solutions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work evenings/weekends (schedule flexibility required)
- Basic computer proficiency with MS Office
- Customer service mindset with empathy and patience
- U.S. work authorization required