Job Description
Join our dynamic customer service team at Global Solutions Inc. for an exciting part-time opportunity in the heart of New York! We're hosting a hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role offers flexible hours, competitive pay, and comprehensive training to set you up for success. Be part of a forward-thinking company that values growth, collaboration, and work-life balance.
As a Customer Service Representative, you'll be the face of our brand, resolving inquiries with empathy and professionalism. Our modern downtown office provides a supportive environment with state-of-the-art tools. Apply today and kickstart your career in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues, product questions, and service complaints with empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with support teams to escalate complex cases and ensure timely resolution
- Meet and exceed performance metrics including first-contact resolution and customer satisfaction
- Continuously update product knowledge to provide accurate information
- Contribute to team goals by maintaining high service quality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in typing (35+ WPM) and basic computer applications
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with a customer-first mindset
- Must pass background check and drug screening
- Fluency in English; bilingual Spanish a plus