Job Description
Join our award-winning customer service team in Columbus and make an immediate impact! We're seeking motivated individuals to fill weekend shifts at our state-of-the-art contact center. Enjoy competitive pay, comprehensive training, and a supportive team environment. This is your chance to launch your customer service career with a company that values growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system with precision
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Available Saturday/Sunday shifts (8am-8pm)
- Ability to multitask in fast-paced environment