Job Description
Join our award-winning customer service team in Long Beach, CA as a Night Shift Representative! We're seeking passionate individuals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Perfect for night owls seeking stability and impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with global teams to ensure seamless customer experiences
- Meet performance metrics for resolution time and satisfaction scores
- Identify trends and escalate complex issues to senior representatives
- Maintain detailed knowledge of products and services
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent; associate degree preferred
- Typing speed of 40+ WPM
- Availability to work 10 PM - 6 AM, including weekends
- Positive attitude under pressure