Job Description
Join our award-winning customer service team and deliver exceptional experiences to valued clients! At Apex Customer Solutions, we're seeking passionate part-time Customer Service Representatives to support our growing portfolio of Fortune 500 partners. Enjoy a flexible schedule, comprehensive training, and a collaborative environment where your voice matters. Immediate openings available for motivated individuals ready to make an impact in Jacksonville's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends