Job Description
Join our dynamic team at Nexus Solutions Group for an exciting part-time Customer Service Representative opportunity! We're hosting a special hiring event for motivated individuals in Portland, OR and Virginia to deliver exceptional customer experiences. As a key ambassador of our brand, you'll be the voice of our company, resolving inquiries with professionalism and empathy. This flexible role offers competitive pay, comprehensive training, and a supportive environment where your growth matters. Don't miss this chance to launch or advance your customer service career with a forward-thinking employer committed to your success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and digital channels with efficiency and courtesy
- Resolve billing, technical, and service-related issues using company protocols
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with internal teams to escalate complex cases and ensure seamless resolution
- Proactively identify opportunities to enhance customer satisfaction and retention
- Participate in ongoing training to stay updated on products and services
- Meet performance metrics including response time and resolution targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving skills and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization in the United States
- Positive attitude with a passion for helping others