Job Description
Join our award-winning team as a Customer Service Representative in Charlotte, NC! We're seeking empathetic individuals to deliver exceptional support experiences. No prior experience required—comprehensive paid training included. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a dynamic environment.
Why Join Us?
• Industry-leading onboarding program
• Performance-based bonuses
• Health & wellness benefits (PT employees)
• Career advancement pathways
• Positive, inclusive culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficient in multitasking and time management
- Ability to work 20-25 hours/week (evening/weekend availability)
- Basic computer literacy and typing (35+ WPM)
- Positive attitude and resilience under pressure