Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences from our modern Tucson headquarters. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement. Our hiring event on June 22nd offers on-the-spot interviews! Be part of a supportive culture that values growth and recognizes excellence. Apply today and transform your career journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with team members to resolve complex issues
- Document interactions using CRM systems (Salesforce training provided)
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and active listening abilities
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Basic knowledge of Microsoft Office Suite
- Valid US work authorization