Job Description
Join our dynamic team at ConnectCare Solutions! We're seeking passionate Customer Service Representatives for part-time roles in Portland, OR. As a key member of our support team, you'll deliver exceptional experiences to clients while advancing your career in a growth-oriented environment. Our upcoming hiring event offers immediate opportunities for motivated individuals ready to make an impact.
We provide comprehensive training, flexible scheduling, and a collaborative workplace culture. Perfect for students, career changers, or those seeking supplemental income – no experience necessary if you bring enthusiasm and a customer-first mindset!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database for continuity
- Collaborate with support teams to address complex customer needs
- Proactively identify opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for resolution times and CSAT scores
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong verbal/written communication skills with clear articulation
- Proficient in multitasking and navigating digital interfaces
- Exceptional patience and conflict resolution abilities
- Reliable transportation to our Portland hiring event location
- Ability to work evenings/weekends (15-25 hrs/week)
- Positive attitude and commitment to continuous learning