Job Description
Join our award-winning customer experience team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time opportunities in Albuquerque. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to diverse clients while enjoying competitive pay and a supportive work environment. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing concerns, and product questions using CRM systems
- Document interactions accurately in Salesforce while maintaining client confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including first-contact resolution and customer satisfaction scores
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to multitask in fast-paced settings while maintaining composure
- Flexible availability including evenings/weekends (20-30 hours/week)
- Spanish bilingual proficiency strongly preferred