Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our Michigan-based clients. This fully remote position offers immediate start dates, competitive compensation, and growth opportunities in a dynamic environment.
Why Choose Apex Support Solutions?
- Industry-leading training program
- Comprehensive benefits package (health, dental, vision)
- Performance-based bonuses
- Flexible scheduling options
- Virtual team-building events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and technical concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex problem resolution
- Meet/exceed quality and productivity KPIs
- Participate in ongoing product knowledge training
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work independently in remote setting
- Reliable high-speed internet connection
- Availability to work flexible shifts (including weekends)
- Passion for delivering outstanding customer experiences