Job Description
Join GlobalConnect Solutions' dynamic team as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event to find passionate individuals who excel in delivering exceptional customer experiences. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow your career in a supportive environment.
Why Join Us?
• Competitive hourly wage + performance bonuses
• Flexible scheduling (evenings/weekends available)
• Free on-site parking & modern workspace
• Career advancement opportunities
Our Hiring Event Details:
📅 Date: October 28, 2023
⏰ Time: 10 AM - 4 PM
📍 Address: 123 Tech Parkway Suite 500, Atlanta, GA 30301
🎁 On-the-spot interviews & same-day offers!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns using CRM systems
- Process orders, returns, and exchanges with 99% accuracy
- Document interactions in Salesforce with detailed notes
- Meet/exceed KPIs for average handle time and first-call resolution
- Collaborate with billing and technical teams for complex cases
- Provide feedback to improve customer service processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work 20-30 hours/week including weekends
- Passion for helping others and positive attitude