Job Description
Join our award-winning team as a Customer Service Representative and transform how businesses connect with their clients! We're seeking passionate individuals in Charlotte, NC to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling, and comprehensive paid training designed to accelerate your career growth. This role is perfect for detail-oriented communicators who thrive in dynamic environments.
Innovate Solutions Group offers a supportive culture with advancement opportunities, performance bonuses, and modern remote work options. Whether you're starting your career or seeking a flexible part-time role, this position provides the tools and mentorship to succeed in the customer service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, product, and technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed quality and efficiency metrics (e.g., CSAT, AHT)
- Participate in continuous improvement initiatives for service processes
- Train on industry-specific software and compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (paid or unpaid)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends (20-25 hours/week)
- Must pass background check and drug screening