Job Description
Join our elite customer support team at PeakConnect Solutions and transform your career! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional service while enjoying competitive pay and flexible scheduling. Immediate start opportunities available for motivated professionals in Denver, CO. Benefit from comprehensive training, career advancement paths, and a dynamic team environment. Work in a modern, tech-equipped facility with state-of-the-art tools and supportive management. Elevate your customer service skills while contributing to a company that values your growth.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support concerns
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training sessions to enhance product knowledge
- Maintain strict confidentiality of customer information
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software and Microsoft Office Suite
- Flexible availability for night shifts (11 PM - 7 AM)
- High school diploma or equivalent required
- Ability to pass background check and drug screening