Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Local Customer Service Representatives to provide exceptional support to Detroit-area customers while working remotely from the comfort of your home. As an immediate hire opportunity, you'll start training within 48 hours of application and enjoy competitive pay, comprehensive benefits, and career growth opportunities.
Our ideal candidate thrives in fast-paced environments, values community connections, and possesses exceptional communication skills. This hybrid role combines local market expertise with remote flexibility, allowing you to serve Michigan and Ohio customers while maintaining work-life balance. No weekend or holiday shifts required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, product, and service issues using CRM systems like Salesforce
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with local partners across Detroit and Ohio to resolve escalated issues
- Meet daily KPIs for call volume, resolution time, and quality assurance
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail, telecom, or utilities
- Exceptional verbal/written communication skills with Midwestern dialect awareness
- Proficient with Microsoft Office Suite and CRM platforms
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating with remote teams
- Valid US work authorization and reliable transportation for occasional in-person meetings