Job Description
Join our dynamic team at Texas Connect Solutions as a Part-Time Customer Service Representative! We're seeking friendly, motivated individuals to deliver exceptional customer experiences via inbound/outbound calls. Enjoy flexible scheduling, competitive pay, and immediate start opportunities. No experience necessary – full training provided! Grow your career while making a difference in your local community. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed call logs
- Meet/exceed performance metrics (call quality, handle time, resolution rate)
- Collaborate with team members to escalate complex issues efficiently
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure with a solutions-oriented mindset
- Reliable transportation to our Austin facility
- Must pass background check and drug screening