Job Description
Are you looking for a meaningful career in Customer Service? Apex Customer Care is expanding our team in Charlotte, NC, and we are looking for driven individuals to join us. We are currently hiring for Part-Time positions with a focus on excellence, growth, and employee satisfaction.
Whether you are starting your career or looking for a new challenge, our paid training program is designed to set you up for success. You will receive comprehensive support and resources to ensure you become a top-tier representative.
What We Offer:
- Comprehensive Paid Training: Start with no experience required and learn from industry experts.
- Flexible Part-Time Schedules: Choose shifts that fit your lifestyle and commitments.
- Competitive Pay: Earn a great hourly rate with performance-based incentives.
- Modern Work Environment: Join a collaborative team that values your contributions.
Take the next step in your professional journey with a company that invests in its people.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on quality and speed.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Accurately document customer interactions and account details within our CRM systems.
- Provide accurate information regarding products, services, and company policies.
- Identify opportunities to upsell or cross-sell products to meet team targets.
- Collaborate with team leads and peers to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work independently as well as part of a dynamic team.
- Reliable computer and high-speed internet connection (required for remote/hybrid roles).
- Must be available to work a part-time schedule, including weekends or evenings.