Job Description
Are you a dedicated professional looking for a Local Customer Service Representative role with an Immediate Start? Join the Apex Support Solutions team in Dallas, TX, and become the voice of a premier brand. We are currently hiring for part-time positions that offer the flexibility to work both on-site in our Dallas hub and remotely from Virginia (or other eligible locations).
In this role, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with precision and care. We value reliability, communication skills, and a positive attitude. If you are ready to kickstart your career today, we want to hear from you.
Why Join Us?
- Immediate Start: Begin your new career as soon as this week.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Remote & Local Options: Work from home or join us in our Dallas office.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions, transactions, and feedback in the CRM database.
- Provide detailed information about products, services, and account status to ensure customer satisfaction.
- Collaborate with the sales and technical teams to escalate complex issues and ensure follow-through.
- Stay up-to-date with company policies, procedures, and product knowledge to provide accurate assistance.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, call center, or retail is highly desirable.
- Strong verbal and written communication skills with the ability to speak clearly and professionally.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable internet connection (for remote positions) or transportation to the Dallas office.