Job Description
Join Nevada Tech Solutions' award-winning customer service team at our exclusive Las Vegas hiring event! We're seeking passionate local talent to deliver exceptional support to our growing clientele. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant tech hub. Our team-centric environment values work-life balance and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Spanish bilingual proficiency a major plus
- Positive attitude and resilience in high-volume settings