Job Description
Join Pacific Connect Solutions as a Part-Time Customer Service Representative and become the voice of excellence! We're hosting an exclusive hiring event for passionate individuals who thrive in dynamic environments. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our award-winning team.
As a key member of our customer experience division, you'll handle inbound/outbound inquiries, resolve issues with empathy and efficiency, and contribute to our 98% customer satisfaction rate. Enjoy a supportive culture with paid training, performance bonuses, and a modern downtown Los Angeles workspace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 99% accuracy
- Resolve billing, technical, and service-related issues within SLA targets
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex cases
- Proactively identify upsell opportunities for premium services
- Maintain 95% adherence to quality assurance metrics
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- Spanish bilingual certification (strongly preferred)
- Available 20-25 hours/week including weekend shifts