Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate part-time professionals to deliver exceptional support experiences. Enjoy flexible hours, comprehensive training, and a collaborative environment where your voice matters. Perfect for students or career changers seeking work-life balance without compromising impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Maintain performance metrics (CSAT, resolution time)
- Participate in bi-weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available 20-30 hours/week (evenings/weekends required)
- Pass background check and drug screening
- Spanish bilingual a plus