Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia! We're seeking empathetic professionals to deliver exceptional customer experiences while receiving comprehensive paid training. Enjoy a modern workspace, competitive benefits, and clear pathways for career growth. No experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Document interactions in CRM systems with precision
- Meet performance metrics including quality and resolution times
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Philadelphia residency required (or willingness to relocate)
- Passion for customer advocacy and continuous learning