Job Description
Join our award-winning customer experience team as a Local Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. This full-time role offers competitive pay, comprehensive benefits, and clear growth pathways within our expanding organization. Bring your people skills and dedication to make a tangible difference in our customers' daily lives while building a rewarding career in the heart of Oklahoma.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to enhance customer satisfaction metrics
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred)
- Ability to navigate multiple systems while maintaining composure under pressure
- Strong problem-solving skills with creative resolution approaches
- Flexibility to work occasional evenings/weekends during peak seasons