Job Description
Are you a people person looking for a rewarding career? Urban Support Solutions is currently holding a Hiring Event in Philadelphia, PA, and we are looking for passionate individuals to join our dynamic customer service team. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support and solutions.
We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement. Don't miss this chance to join a company that values its employees and prioritizes customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve complex issues and complaints to ensure high customer satisfaction rates.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with the sales and support teams to meet organizational goals.
- Maintain detailed and accurate records of customer interactions.
- Identify opportunities to upsell products and services.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to multi-task and thrive in a fast-paced environment.
- Reliable transportation (for on-site attendance).