Job Description
Join our award-winning team at Innovate Solutions Inc. as a Customer Service Representative in Raleigh! We're hosting an exclusive hiring event to find passionate individuals who thrive in dynamic customer-facing roles. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while representing our brand values. We provide paid training, flexible scheduling options, and recognition programs for top performers.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Process orders, returns, and service requests using Salesforce CRM system
- Document interactions in CRM and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to enhance customer retention
- Meet monthly performance metrics for CSAT and call handling time
- Participate in continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environment
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional communication skills and conflict resolution abilities
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving skills with attention to detail
- Availability to work flexible shifts including weekends
- Passion for delivering exceptional customer experiences