Job Description
Join our award-winning team at GlobalConnect Solutions! We're hosting a dynamic hiring event for motivated Customer Service Representatives in Raleigh. This is your chance to launch a rewarding career with competitive compensation, comprehensive benefits, and growth opportunities. As a key member of our customer experience team, you'll be the voice of our brand—solving issues, building relationships, and making a real impact.
Why GlobalConnect?
- Industry-leading training program
- Health/dental/vision insurance
- Tuition reimbursement
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities through consultative selling
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Spanish bilingualism highly valued
- Availability for flexible shifts including weekends
- Positive attitude and resilience under pressure