Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Raleigh! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant team environment. Perfect for students, parents, or those seeking weekend-only opportunities. No nights or weekdays required!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, product questions, and service disruptions efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions thoroughly in compliance with company policies
- Act as brand ambassador through positive customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail, hospitality, or call centers
- Exceptional communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday shifts)
- Reliable high-speed internet for remote work