Job Description
Join our award-winning team as a Remote Customer Service Representative in Memphis! ConnectSolutions Inc. is seeking dynamic professionals to deliver exceptional customer experiences from the comfort of your home office. We offer competitive pay, comprehensive benefits, and a supportive virtual environment where your contributions make a real impact. Perfect for detail-oriented individuals with a passion for helping others, this role provides stability and growth opportunities within a rapidly expanding industry leader.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM platforms (Salesforce)
- Document interactions accurately and maintain detailed case records
- Meet/exceed performance metrics including call quality, resolution time, and CSAT scores
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center setting
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent communication skills with clear, articulate speech
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required