Job Description
Join LocalConnect Solutions as a Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional support to Milwaukee and Pennsylvania residents—all from the comfort of your home. As a remote team member, you'll resolve inquiries, build relationships, and contribute to our mission of strengthening local communities through outstanding service.
Enjoy a competitive salary, comprehensive benefits package, and flexible schedule while making a real impact. Our collaborative culture values empathy, initiative, and growth. Ready to transform your customer service career? Apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats regarding local services and inquiries
- Resolve issues efficiently using CRM systems while maintaining high customer satisfaction scores
- Document interactions accurately in our database and escalate complex cases appropriately
- Collaborate with regional teams to address location-specific needs in Milwaukee and Pennsylvania
- Proactively identify opportunities to improve customer experiences and service processes
- Participate in ongoing training to stay updated on product knowledge and best practices
- Maintain performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience, preferably in local community or retail sectors
- Exceptional communication skills with clear articulation and active listening abilities
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible hours including evenings and weekends as needed
- Familiarity with Milwaukee or Pennsylvania markets highly advantageous