Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Oakland! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible remote work. Our comprehensive paid training program ensures you're fully equipped to succeed. Enjoy competitive pay, benefits, and career growth opportunities without leaving your home office.
What We Offer:
- Full remote work from anywhere in California
- 5 weeks of paid comprehensive training
- Medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work independently in a remote environment
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace
- Available for flexible hours including weekends